You Have Questions, We Have Answers

Orders for in-stock items placed by 4:30 PM EST, Monday–Friday, ship the same day.
Weekend orders ship the next business day (excluding major U.S. holidays).

Out-of-stock or non-stocked items usually ship in 3–5 business days, depending on vendor availability.

If your order includes both in-stock and out-of-stock items, it will ship when everything is available—unless you request split shipping (extra charges may apply).

We ship via UPS from our facility in Grand Rapids, Michigan.

Need a different shipping method or want to pick up locally? Just contact us.

Note: UPS doesn’t reliably deliver to PO Boxes. Please check with your post office before using one.

Shipping costs depend on your order's size, weight, and price.

You’ll see the exact amount at checkout.

We accept:

• Visa
• Mastercard
• American Express
• Discover

You can also call us to pay by phone, wire, or EFT.

We charge sales tax for orders shipped to:

MI, WI, GA, IL, AR, and TX.

Local pickups are charged Michigan sales tax.

If you’re tax-exempt, contact us to get approved.

International customers are responsible for any import fees at the border.

• Free returns within 90 days for undamaged, uninstalled items.
• If we made a mistake or the item is defective, we’ll cover return shipping.
• If you ordered the wrong item, you pay return shipping—but we’ll refund the item when it arrives in new, resellable condition.

Returns must be authorized. Contact us first to get an RGA number.

All warranties follow the manufacturer’s terms, which vary. Contact us with your order number, and we’ll help right away.

Keep the packaging and call us immediately.

We’ll arrange a replacement.

We do need a credit card on file to send the replacement.

If the damaged item isn’t returned within 90 days, we’ll need to charge for the replacement.

We stock parts based on actual customer demand, driven by quotes, sales, usage data, and feedback.