Frequently Asked Questions / Policies

 

When is your cut-off time for shipping?

Our cut-off time for shipping in-stock items is 4:30 pm Eastern Standard Time, Mondays through Fridays. 

If you place an order for in-stock items over the weekend, your order will ship on the next business day (excluding major U.S. bank holidays such as Christmas or Thanksgiving).

Out of stock or non-stocked items typically ship within 3 to 5 business days, although these shipping schedules will vary based on our vendors' manufacturing schedules. 

If one or more items in your order is out of stock, the entire order will not ship until all items are in stock. Please contact us to specify if you would like your order sent in multiple shipments. Additional shipping charges may apply. 

 

How does Integrity ship orders? And where are orders shipped from?

We ship all orders through UPS. However, if you require an alternate shipping method, please contact us directly so we can help you.

Orders are shipped from our facility in Grand Rapids, Michigan in the United States. Pick-up from our facility is also available for local customers (for no extra charge), but please contact us directly to coordinate pick-ups. 

Please note that UPS delivery to PO boxes is not guaranteed. We recommend you call your post office to verify that they can accept large packages delivered via UPS, as some offices will refuse them. Please call if you have any questions. 

 

How much does shipping and handling cost?

Shipping and handling charges vary based on the price, dimensions, and weight of products purchased. The shipping and handling charges applicable to your order(s) will be calculated during the checkout process. 

 

What are your accepted forms of payment?

For customers ordering directly through our website, the accepted forms of credit card payment include: Visa, Mastercard, American Express (AMEX), and Discover. You may also contact us directly to provide payment information over the phone, or if you would prefer to pay with wire transfer / electronic funds transfer (EFT). 

 

Do you charge sales tax? 

We are required to charge sales tax on the total cost of products ordered and the corresponding shipping and handling charges for orders shipping to Michigan, Wisconsin, Georgia, Illinois, Arkansas, and Texas. Orders picked up from our facility are charged Michigan sales tax for the total cost of the products ordered. If you are a business and qualify for sales tax exemption, please contact us directly so we can approve your exemption status.

*For international shipments, please notes that the customer is responsible for any import fees at the border.

 

What is your return and warranty policy? 

We provide free returns (no restock fees) on all undamaged items within 90 days of your order's delivery date. If we sent the incorrect product or there is a defect, we will help you return the item at no charge. If you ordered the incorrect item, we just ask that you cover the return shipping cost, and we will happily refund you the cost of the product as long as it's returned in new, re-sellable condition. This means we cannot accept returns for items that have already been installed. Once the item(s) is in our hands, we will issue the refund to your credit card/bank immediately. Please allow several business days for the funds to hit your account, and then contact us to follow-up if necessary.

Please contact us via phone or email before sending back any items so that we can properly authorize your return. Unfortunately, we cannot accept returns if they have not been authorized and assigned an RGA number.

We provide the same warranty on all parts as the manufacturers of the part, but this may vary from manufacturer to manufacturer. These are typically determined on a case-by-case basis, so please contact us with your order number and we will do our best to help you immediately.

 

What if my order arrived damaged?

If you have received an item that was damaged during shipment, please keep all packaging material and contact us immediately so we can help. We will arrange for another shipment as soon as possible.

For damaged part returns, we need to have a credit card on file before sending a replacement. We will send a replacement part as soon as possible, however, if we do not receive the damaged item back within 90 days, we will have to charge your card for the replacement item.

 

How does Integrity select and build its inventory?

We bring new items into stock based on customer demand. This involves data gathered from quotes, sales, customer usage information and inventory lists.