Frequently Asked Questions / Policies

 

When is your cut-off time for shipping?

Our cut-off time for shipping in-stock items is 4:30 pm Eastern Standard Time, Mondays through Fridays. 

If you place an order for in-stock items over the weekend, your order will ship on the next business day (excluding major U.S. bank holidays such as Christmas or Thanksgiving).

Out of stock or non-stocked items typically ship within 3 to 5 business days, although these shipping schedules will vary based on our vendors' manufacturing schedules. 

 

How does Integrity ship orders? And where are orders shipped from?

We ship all orders through UPS. However, if you require an alternate shipping method, please contact us directly so we can help you.

Orders are shipped from our facility in Grand Rapids, Michigan in the United States. Pick-up from our facility is also available for local customers (for no extra charge), but please contact us directly to coordinate pick-ups. 

Please note that we cannot ship to PO boxes.

 

How much does shipping and handling cost?

Shipping and handling charges vary based on the price, dimensions, and weight of products purchased. The shipping and handling charges applicable to your order(s) will be calculated during the checkout process. 

 

What are your accepted forms of payment?

For customers ordering directly through our website, the accepted forms of credit card payment include: Visa, Mastercard, American Express (AMEX), and Discover. You may also contact us directly to provide payment information over the phone, or if you would prefer to pay with wire transfer / electronic funds transfer (EFT). 

 

Do you charge sales tax? 

We are required to charge sales tax on the total cost of products ordered and the corresponding shipping and handling charges for orders shipping to Michigan, Wisconsin, Georgia, and Illinois. Orders picked up from our facility are charged Michigan sales tax for the total cost of the products ordered. If you are a business and qualify for sales tax exemption, please contact us directly so we can approve your exemption status.

 

What is your return and warranty policy? 

We provide free returns (no restock fees) on all undamaged items within 30 days of your order's delivery date. If we sent the incorrect product or there is a defect, we will help you return the item at no charge. If you ordered the incorrect item, we just ask that you cover the return shipping cost, and we will happily refund you the cost of the product as long as it's returned in new, re-sellable condition. Once the item(s) is in our hands, we will issue the refund to your credit card/bank immediately. Please allow several business days for the funds to hit your account, and then contact us to follow-up if necessary.

We provide the same warranty on all parts as the manufacturers of the part, but this may vary from manufacturer to manufacturer. These are typically determined on a case by case basis, so please contact us with your order number and we will do our best to help you immediately.

 

How does Integrity select and build its inventory?

We bring new items into stock based on customer demand. This involves data gathered from quotes, sales, customer usage information and inventory lists.